Moving Mountains

Agency Bio

Moving Mountains is a privately-owned and locally operated Vacation Rental Management company founded in 1997 by Robin & Heather Craigen.

They came to the Colorado Rockies with a background in luxury sailing charters in the British Virgin Islands. Moving Mountains is today a leader in luxury and ultra-luxury lodging in the Colorado Rockies, having grown from offering just one luxury home in Steamboat Springs to exclusively managing over 200 exceptional properties in Steamboat Springs, Beaver Creek, Vail, and Breckenridge.

From day one, the goal has been to provide a superior experience for guests by solving the great challenges accompanying a mountain vacation with a group of family or friends. Providing exceptional lodging is just the starting point. A dedicated guest services team assists with all aspects of vacation planning from arrival to departure, including transportation, ski essentials like lift tickets, ski school and equipment rentals, grocery stocking, personal chef services, and even a fully catered experience, including private driver service, chefs and staff for the entire stay.

The business model is tailored to luxury homeowners seeking premium rentals and low impacts on their homes. Homes are never referred to as units, and individual attention is given to each owner to build long-term trust through personal relationships. In 2019 the company opened a new office in Avon, Colorado, servicing the premier mountain destinations of Vail and Beaver Creek.

In 2021 the company acquired Paragon Lodging in Breckenridge and expanded into a fourth premier market. Moving Mountains continues to see strong growth in all of these areas. Moving Mountains maintains exceptional review scores from both owners and guests and has a significant loyal following, which is evident from the high level of repeat business each year. Over 70% of guests book directly, with a long lead-time averaging in excess of 130 nights, indicating stable demand for their services. Net promotor scores from guest surveys are consistently over 90 in all locations.

Moving Mountains team is bound together through a strong company culture that empowers staff to move-a-mountain for guests. Along with competitive wages and benefits Moving Mountains acknowledges the team in every aspect of their operations, highlighting exceptional praise and feedback from guests and owners. In 2019, 2021 and 2022, Moving Mountains was recognized in the Outside Magazine's annual Best Places to Work Survey as one of the top 100 places to work in the USA based on their employee feedback.

The company is active in all aspects of advocacy for vacation rentals. CEO Robin Craigen has represented all lodging on the local Chamber Board and the Lodging Association. The company works together with other VRMs to solve community-wide issues concerning housing, taxation, air and ground transportation, destination management, and regulatory challenges.

Moving Mountains believes strongly in giving back to the communities it operates in. The company is active with sponsorships and donations, helping non-profits and community groups achieve their goals. Employees are offered paid volunteer hours and encouraged to get involved with community organizations, and the company owners participate in and encourage philanthropy and volunteerism throughout the year.

Moving Mountains operates at the cutting edge of using technology in hospitality but emphasizes that tech-enabled hospitality is not their business model. Rather these tools enhance the guest experience and provide efficiencies, while the staff of Moving Mountains delivers a level of service and assistance to guests that technology will never match.