We're here to help resolve your issues - I-PRAC
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Reporting a Member

We’re here to help resolve your issues

How can we help?

 

As the only official body that can verify rental providers, we take our affiliation and membership very seriously.

 

We will only approve applicants once we are 100% confident of their identity and professionalism. We will then guarantee that decision by insuring your rental payments to them against rental fraud.

 

Our standards are high and we want to keep it that way. Ongoing membership relies upon rental agencies and property home owners maintaining the high standards that we demand.

 

For that reason, we want to hear about any complaints you have about an I-PRAC member in respect of the following:

 

  • Your reservation was cancelled in line with your rental contract but you have not received your deposit back
  • You arrived at your rental property to find it is not available or did not exist
  • You found the rental experience very problematic and not of a professional renting standard

 

Once we have received an official complaint, our investigation team will conduct an in-depth inquiry and decide whether to revoke the individual or agency’s I-PRAC membership.

 

I-PRAC also demand that certain documents are held on file regarding each member and these will be presented to legal authorities if necessary.

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